Healthcare Staffing Platform
Helping healthcare recruiters connect medical professionals and hospitals.
Highlights
Led a 3 person design team working with client product & engineering teams
Facilitated user & stakeholder interviews and led design discovery efforts
Owned information architecture and design of navigation as well as several key workflows
Presented design progress demos and advocated for human-centered design
The Objective
Provide staffing agency recruiters better info on healthcare professionals and open positions so they can make higher quality placements in less time, allowing agencies to significantly reduce their operating costs.
Making Complex Workflows Simple
The role of a healthcare recruiter is chaotic and the agencies they work for often rely on homegrown technology tools that are decades old. To design a better solution I had to start by understanding existing workflows and building a shared understanding of the challenges within our project team.
Following stakeholder interviews and several discovery activities I documented a rough conceptual blueprint of the existing system (below) so that we could start breaking down the opportunities to address. This work informed an initial sitemap and prioritization of the most critical user experiences to design and test.
Keeping Nurses Ready to Work
Healthcare professionals need to maintain a host of credentials (medical licenses, state certifications, and employment documents) in order to fill open medical positions. Without the right credentials, these folks can’t get work and the recruiter doesn’t get paid. Identifying potential credentialing issues ahead of time became a key goal that would help staffing agencies reduce paperwork headaches and maintain the largest possible pool of candidates to place.
In order to automate more of the credentialing work the process needed greater definition. By crafting some basic rules and testing common scenarios with the team (example below) I was able to uncover previously unknown product requirements.
View everyone starting an assignment in 2 weeks who are not compliant.
By designing a robust filtering mechanism, recruiters could quickly segment their working pool of candidates by specific variables.
In this case, viewing all “Not compliant” healthcare professions scheduled to start a new assignment in the next two weeks provided a quick way to prioritize and address potential issues. Common filters could be saved as a “Filter Set” enabling quick access in the future.
Proactive Credentials Management
With clear rules and a common workflow established, the final solution enabled agency compliance teams to proactively identify potential credentials issues ahead of time. The compliance team could then work to resolve upcoming issues before they created emergency situations that blocked people from starting work.
A new user interface specific to each upcoming assignment provided a clear summary of each healthcare professional’s required credentials, their status, and their overall compliance state. This view enabled the compliance team to quickly see what was required and what if anything was missing.
In addition to keeping nurses ready to work, the system could now provide a better history of each professional’s history and proactively alert them about when important license documents needed to be renewed.
While designing this new platform my team and I consulted on product prioritization and front-end development. The final prototype and design documentation we produced helped deliver a roadmap for the how the digital experience could be created.